Returns and refunds
Return and Refund Policy
Effective Date: April 20, 2026
At Gretchen's Bazaar, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and refunds in accordance with the policy outlined below.
Return Window
You have 30 days from the date you receive your item to initiate a return. Returns requested after this period may not be accepted.
Return Eligibility and Conditions
To be eligible for a return, items must be:
In their original condition and packaging
Unused and unworn
Free from damage (unless the item arrived damaged)
Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
Personalized or customized products
Items marked as final sale
Products that have been used or damaged by the customer
How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refund Process and Timeline
Once we receive and inspect your returned item, we will process your refund to your original payment method. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.
Exchanges
We do not currently offer direct exchanges. If you need a different size or color, please return the original item and place a new order for the desired product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was defective or we made an error with your order. We recommend using a trackable shipping method for returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Contact Information
For return requests or questions about our return policy, please get in touch with us at [email protected] or visit gretchensbazaarshop.com.